Telenor Pakistan introduces Ask346
Telenor Pakistan introduces industry first human-assisted SMS based customer service facility – Ask346 In line with its customer centric approach, Telenor Pakistan recently introduced ‘Ask 346’ SMS based service, the first human-assisted SMS helpline in the country. This service would help facilitate customers who are seeking assistance for their queries. Telenor Pakistan’s ASK 346 is a unique service offering that enables customers to send their queries via SMS to 346. They will receive customized responses and customer support via SMS within ten minutes of initiating the query. This will eliminate the on-call wait time for the customers by offering swift and convenient response to their queries. ASK 346 has the capacity to serve around 10,000 queries per day. Each query will receive an automated acknowledgement response immediately which will be followed by a human assisted response sent back to the customer within ten minutes of the original query. The charges for one SMS query stand at Re. 0.50 plus tax.
